Effective Date: July 1, 2026

We want you to feel confident when shopping with us. If you need to return an eligible product, please review the policy below before sending anything back.

1. Return Period

Components and Gaming Gear

Eligible new components and gaming gear may be returned within 30 days of delivery.

Gaming PCs

Eligible new Gaming PCs may be returned within 14 days of delivery.

Refurbished Products

Refurbished products are generally final sale and are not eligible for a refund. Replacement service may be available when permitted by the applicable product warranty.

2. Return Requirements

To qualify for a return, the product must generally:

• Be purchased directly from our website
• Be within the applicable return period
• Be returned with an approved Return Merchandise Authorization (RMA), when required
• Include the original accessories, cables, manuals, and other included materials
• Be returned in its original packaging when reasonably available
• Not have been intentionally damaged, modified, or misused

We reserve the right to reject returns that do not meet the applicable requirements.

3. How to Start a Return

Before shipping a product back, please contact Customer Support and request return instructions or an RMA number when required.

Do not ship a product without receiving return authorization when an RMA is required.

After your request is approved, we will provide instructions regarding the return address, shipping method, and required documentation.

4. Refunds

Approved refunds will generally be issued to the original payment method.

Refund processing time may vary depending on your financial institution or payment provider.

Original shipping, processing, or assembly charges may be non-refundable for certain products, including Gaming PCs returned for non-defective reasons.

5. Exchanges and Replacements

If you receive a defective, damaged, or incorrect product, please contact Customer Support as soon as possible.

We may request photographs, order information, serial numbers, packaging information, or other documentation to help evaluate the issue.

If the product qualifies for replacement, we may provide a prepaid return shipping label and replacement instructions.

6. Damaged Shipments

If your order arrives visibly damaged, please photograph the product, packaging, shipping label, and any visible damage before disposing of the packaging.

Contact Customer Support promptly so we can assist with the claim or replacement process.

7. Products Purchased From Other Retailers

Products purchased through third-party retailers should generally be returned to the retailer from which the product was purchased.

Return policies of third-party retailers may differ from this policy.

8. Warranty Claims

Once the applicable return period has expired, an eligible product may still be covered by its applicable manufacturer’s warranty.

Warranty coverage is subject to the specific warranty terms for the product.

9. Contact Us

For return or exchange assistance, please contact our Customer Support team through the support section of our website.

Email:[email protected]

Please have your order number and proof of purchase available when contacting us.